Features (AddOns)

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InBox ZabbixAcknowledge

Version 6.0.1

Creation date 2020/10/01

Resources

Module to perform Acknowledge in Zabbix.

Prerequisites

Framework

The following versions of OTRS Framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.22.7 or superior

Operating System

The following operating systems are required:

  • [None]

Software de Terceiros

The following third parties software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ ZabbixAcknowledge-6.0.1.opm

Configuration

This module can be configured via "System Configuration" in the administrative interface. The following configuration options are available:

ZabbixAcknowledge::Core::AuthenticationMap

In this configuration it is possible to map for each Zabbix that will be integrated, the User, the Password, the Address and the Action to be sent when performing Acknowloge:

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ZabbixID -> {
    URL      -> Value
    User     -> Value
    Password -> Value
}

In the ZabbixID key, Identification of the Zabbix that generated the call in the OTRS, value of the dynamic field ZID, this value is what was defined in the file config.php in the integration with OTRS.

In the URL key, Zabbix address. In the User key, Zabbix user who performed acknowledge. In the Password key, user password on zabbix that performs acknowledge.

Usability

To use the module, it is necessary that the following dynamic text fields are created:

ZEventID       => "Event ID",
ZTriggerID     => "Trigger ID",
ZHostName      => "Host Name",
ZTriggerStatus => "Trigger Status",
ZID            => "ZabbixID"

Zabbix::Acknowledge

Create Generic Agent to to perform acknowledge.

Module:           Kernel::System::GenericAgent::Acknowledge;
Evento OTRS:      Chamado #<OTRS_TICKET_TicketNumber> assumido por <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>
Fila:             <OTRS_TICKET_Queue>
Mais Informações: <OTRS_URL>customer.pl?Action=CustomerTicketZoom;TicketNumber=<OTRS_TICKET_TicketNumber>
Action          : required parameter for integration with Zabbix 4 or higher, default value 4.

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